FAQs


MASK FEATURES

☆ Multi-layered cotton construction for effectiveness and breathability. ☆ Easily adjustable elastic ear straps for a comfortable fit. ☆ Hand-washable materials and decoration. ~ For best results hand wash in gentle detergent and dry flat or hang to dry.


SHIPPING & HANDLING

☆ We offer standard shipping via United States Postal Service, First Class Mail with Tracking, for $7 in the US ~ Local shipping within Manhattan is only $5. ☆ Standard shipping is average 3-5 business days and at the discretion of the USPS. ~ Please keep in mind some locations may experience longer shipping times. ☆ Masks are made to order so please allow minimum 2 weeks for production and shipping on all regular orders. ~ Custom orders are handled separately. ☆ For custom orders and quantities over 5 masks, please contact us directly for production and delivery details.


RETURN POLICY

☆ Sorry but we are unable to offer returns or exchanges on protective facial masks. ~ If you have an issue with your order please email us within 7 days.


CUSTOMER SERVICE

☆ Email us ~ shop@karenfleischnyc.com, or send a text or voice message ~ 347-921-6313


Karen Fleisch NYC is a woman-owned and -operated independent business located in New York’s Lower East Side cooperating with local talent and suppliers to support community restoration. Copyright © 2020 Karen Fleisch, New York, NY 10002